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Terms and Conditions

Terms and Conditions for Users of AOBIL Products and Resources

User Access

Access is provided to various AOBIL training products and resources on the basis of payment of a fee as nominated on the AOBIL Professional Learning Hub. Upon payment, you will be provided with ongoing unlimited access to the product or resource for as the platform remains active.


You agree that any and all resources on the AOBIL Professional Learning Hub, unless otherwise specifically designated, are the intellectual property of Soarent Vision Pty Ltd or George Lee Sye, and only used by you for personal use. You agree that you will not use, share, reproduce or distribute such resources in any way beyond personal use without the express permission of the IP owner.

(Revised 7th of June 2017)

Terms and Conditions for Products and Services

Refunds for Products

Please choose carefully when shopping at our online store as refunds of original purchase price less shipping & handling are only given on undamaged or unopened goods returned within 14 days of purchase.

Return damaged products within 14 days to – PO Box 131, Nerang, Qld, Australia 4211, and advise us via email –

Refunds for Classroom Training

Refunds will be made as follows with full refunds subject to a 10% administration fee:

  • MORE THAN 28 DAYS PRIOR TO AN EVENT – A full refund will be provided when notice of cancellation is provided in writing to AOBIL (to email more than 28 days prior to the scheduled commencement of the event to which it applies
  • LESS THAN 28 DAYS PRIOR TO AN EVENT – No refunds will be provided

Refunds are only paid in Australian dollars, and refunded onshore by bank transfer or offshore by telegraphic transfer at the prevailing currency exchange rate

Soarent Vision Pty Ltd is not liable for any variance created by foreign exchange rate fluctuations

(Revised 20th of November 2014)

Complaints and Appeals

If you have a complaint regarding the service provided or an appeal regarding the assessment conducted, you must submit your complaint and/or appeal in writing to the AOBIL Training Coordinator for review via

Transfers and Cancellations

No transfers of training will be made within 14 days of an event’s scheduled commencement date.

AOBIL reserves the right to cancel programs due to insufficient enrolments or as a result of circumstances beyond its control. Notification of cancellation of any program will be made as early as practical and includes a full refund.

(Revised 20th of November 2014)

Access and Equity

AOBIL will attempt to meet any special requirements or needs of the client as deemed appropriate.

Mutual Recognition

Relevant accredited qualifications / statements of attainment issued by other professional bodies or Registered Training Organisations will be recognised accordingly.

Recognition of Prior Learning

If you think that you possess the competencies contained in some or all of the units in any course offered by Soarent Vision, you may make application for Recognition of Prior Learning (RPL). RPL acknowledges skills, knowledge and experience gained through formal education, working experience (informal training) and life experience.

AOBIL Buddy App Privacy Policy, and Terms and Conditions

The AOBIL Buddy app has been designed to help you in the practical application of continuous improvement methodologies and tools, and compliment the body of knowledge contained in the text book – Process Mastery with Lean Six Sigma 2nd Edition. If you need assistance or have feedback that will improve the app, contact the team at Soarent Vision via

Privacy Policy

The AOBIL Buddy App was developed as a portable toolkit and guide to the application of core improvement methods in a workplace environment. It is intended for use by all business improvement practitioners who utilise lean and six sigma methodologies.

When you use the AOBIL BUDDY App, you trust us that any information used to log-in is secure. This Privacy Policy is meant to help you understand what we do with any data you input into this App. This is important; we hope you will take time to read it carefully.


This App features a log in function that connects directly to the professional learning hub located at whereby access can be provided to users who have an active account.

When you ‘first log in’ to that learning hub, you are asked to input your user ID and password. Upon successfully logging in, your user dashboard will be visible through this App and you will be able to undertake training.


Your AOBIL professional learning hub User ID and Password is stored in this app and used to ensure ongoing access to your user dashboard after the initial log in.

This App does not retain any information beyond that. This information is not stored outside of this App.


We have developed this App with a reasonable level of skill and care and we trust that you will enjoy using it. But there are certain things that we don’t promise about the service delivered by this App.


Terms of Service for the Use of this App

The AOBIL BUDDY App has been developed for use by any and all practitioners of continuous improvement methods.

1. You are granted permission to download and use the App on your mobile device, provided that;

(a) You will not duplicate, transfer, give access to, copy or distribute any part of this App that has been reproduced from ‘Process Mastery with Lean Six Sigma 2nd Edition’ without the express permission of the author.

2. We will use our reasonable endeavours to make the App available to you at all times, but we cannot guarantee an uninterrupted or fault free service, nor do we guarantee this App will function on non-current device operating systems.

3. We reserve the right to make changes to the App or part thereof from time to time including without limitations, the removal, modification and/or variation of any elements, features and functionalities of the App.

(Revised 7th of June 2017)

Web Site Terms and Conditions

Copyright © Soarent Vision Pty Ltd (A.B.N. 45 105 110 325) – All Rights Reserved. This Website and all its content (including all information in text, graphical, video and audio forms, images, icons, software, design, applications and other elements available on or through the Websites) are the property of Soarent Vision Pty Ltd and others, and are protected by international copyright laws. Your use of the Website does not transfer to you any ownership or other rights in the website or its content.

Use of This Site

These Terms & Conditions govern your use of our website. By accessing or using any part of our website you accept these Terms & Conditions in full.

If you do not agree with any part of them then you should stop using the Site immediately.


We have made reasonable efforts to ensure that the Site is accessible from a wide range of computers and browsers. However, we cannot absolutely guarantee that you will be able to access the Site if you change the hardware/software you are using and we do not accept liability if you are unable to do so.

We may suspend access to the Site without notice for any reason, for example, to carry out maintenance and update information on it.

Accuracy of Information

We do our best to ensure that the information provided on the Site is up to date and accurate. However, as some of the information on this Site is provided by third parties we cannot guarantee this.

We use reasonable endeavours to correct any errors or omissions as soon as practicable after being notified of them. If you intend to rely upon any information presented on the Site, are responsible for checking its validity and accuracy and ensuring that it meets your specific requirements.

To the extent permitted by the applicable law, we disclaim all warranties and representation (whether express or implied) as to the accuracy of any information contained in the Site.

Links to Other Sites

Our website may contain links to enable you to visit other websites that are not owned or controlled by AOBIL or Soarent Vision.

However, once you have used these links to leave our site, you should note that we do not have any control over that other website. We are not responsible for the content, security or performance of any other websites to which this Site has links. (we do not endorse any products or services advertised on them)

Please be aware that these sites have their own Terms and Conditions (including privacy policies) and that AOBIL and Soarent Vision are not responsible for their business practices. We therefore encourage you to read the Terms and Condition of all sites and in particular those that collect personal information. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our privacy policy.

Data Protection

We are committed to protecting your privacy. Our privacy practices are set out in our Privacy Policy.


AOBIL and Soarent Vision make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. AOBIL and Soarent vision shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


We shall not be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website.

Subject to this, our liability to you in relation to the use of our website or under or in connection with these Terms & Conditions, whether in contract, tort (including negligence) or otherwise, will be limited as follows:

  • 1. To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature
  • 2. We will not be liable for any consequential, indirect or special loss or damage
  • 3. We will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data or information
  • 4. We will not be liable for any loss or damage arising out of any event or events beyond our reasonable control

Any disclaimers and exclusions of liability in these Terms & Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Soarent Vision or any of its employees or agents or fraud.

These disclaimers and exclusions shall be governed by and construed in accordance with Australian Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.


This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Australian Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Australia. All contracts are concluded in English.

Visitor Conduct

We want visitors and users to enjoy their visit to the AOBIL website and in order to maintain a safe and secure environment; we ask that you use the website in good faith and follow these Terms and Conditions at all times.

You must not misuse the website and this includes without limitation, hacking or other means of gaining illegal or unauthorised access to other computers.

Visitors agree to use the web site only for lawful purposes and are prohibited from posting on the web site any unlawful, harmful, threatening, abusive, harassing, defamatory or obscene material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable local, national or international law.

Online Safety

AOBIL is committed to creating a safe online shopping environment for all of its customers and understands that it is an offence to sell age rated products to someone who is below the legal age limit for purchasing such products.

Therefore, by placing an order for a product where an age restriction warning is displayed, you are confirming that you are over the required age.

Use of this website from outside Australia

Unless otherwise specified, the materials on this website are directed solely at those who access this website from the Australian mainland. AOBIL and Soarent Vision make no representation that any goods and/or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Breaches of these Terms and Conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website and/or bringing court proceedings against you.


We reserve the right to amend the contents of the Site and the Terms & Conditions from time to time.